Terms of Service

By using this website or our services you agree to these terms.

Services

Thirteen Pandas Inc. provides digital marketing services (including Google Ads, Facebook and Instagram advertising, SEO and websites) and AI agent services (including AI receptionists, lead responders and booking assistants). Specific deliverables, fees and timelines are set out in each client's proposal or agreement.

Free first month offer

Where offered, the first month of Google Ads management is provided without a setup or management fee. Advertising spend is chosen by the client and paid directly to the advertising platform. There is no obligation to continue after the first month. We may limit the number of free-month clients each month.

BPO, call-center and retailer-program support

We offer consulting, setup support and campaign services for BPO and call-center operations, and we help qualified businesses pursue retailer, agent or dealer programs with telecom, internet, satellite, TV and security providers. Brand names belong to their owners and are used only to describe the programs we support. Their use does not imply endorsement, partnership or authorization.

• Provider approval. Each provider decides whether to approve, suspend or end a program. We do not guarantee approval, volume, commissions or continued participation.
• Provider requirements. Programs have their own applications, background and verification checks, training, compliance rules and performance standards. You must meet and keep meeting them, and the provider's terms prevail over ours for that program.
• Compliance. You are responsible for lawful calling, texting and marketing, including consent, do-not-call and call-recording rules, and for any licences your business needs, including security-services licensing in Canada.
• Fees. Provider fees, deposits, commissions and equipment costs are set and collected by the provider.

No guarantees

Advertising and AI results depend on many factors outside our control. We do not guarantee specific rankings, leads, calls, sales or return on investment.

Client responsibilities

Clients are responsible for the accuracy of their business information, their advertising budget and payment method, and their compliance with laws that apply to their own business.

Limitation of liability

To the extent permitted by law, our total liability is limited to the fees paid to us for the services in the three months before the claim.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Text messaging (SMS) terms

Program: Thirteen Pandas Inc. sends text messages about your enquiry, appointment reminders and follow-ups about our marketing and AI agent services, and (only if you opt in to marketing) occasional offers. How you opt in: you tick the unchecked text-message consent box on our contact or booking form, or you text us first. Consent is not a condition of buying anything. Frequency: message frequency varies, up to 8 messages per month. Message and data rates may apply. To stop, reply STOP at any time. For help, reply HELP or contact [email protected] or (365) 376-9333. Carriers are not liable for delayed or undelivered messages. We do not share mobile information with third parties or affiliates for their marketing purposes. See our Privacy Policy.

Refunds and cancellations

See our Refund and Cancellation Policy.

Contact

Thirteen Pandas Inc., 45 Heron Park Place, Scarborough, ON M1E 0B8 · (365) 376-9333